Terms & Conditions – Chiswick
Our T’s & C’s are in place to maximise the fun, enjoyment and development your little one will gain from each and every Petite Performers class, event or production. If you have any questions at all about these Terms & Conditions please do not hesitate to speak with your Petite Performers representative who will assist you fully
Petite Performers Chiswick is a franchisee and licence holder of The Petite Performers Ltd.
Petite Performers Chiswick is responsible for all transactions and payments relating to classes, camps and parties provided by Petite Performers Chiswick.
The Merchant of Petite Performers Chiswick is Miss Emily Cardno and she is the Merchant Of Record.
Trials
All Petite Performers branches offer a one-off paid trial class, after which the remainder of the term can be booked in full.
BOOKINGS & PAYMENTS
All classes and trials must be booked through the Petite Performers website using our booking software. Class sizes are capped at a maximum capacity and your child’s place cannot be guaranteed until full payment has been received. Adjustments to the original booking are made only if in writing and at the discretion of your Petite Performers representative.
REGISTRATION FEE
Upon signing up after your trial you will be required to pay a one off registration fee. This includes your free Petite Performers T-shirt or Dance dress. Paying a registration fee and receiving uniform does not apply to those only signing up to after school clubs.
NOTICE PERIOD
Please be aware the we require a half a terms notice to leave your class.
UNIFORM
Uniform is compulsory for all children attending Petite Performers classes from 16 months up. Please see our ‘What to Wear’ page and ‘Shop’ for more information on what is required and how to order it.
CANCELATIONS
All class fees are non-refundable unless authorised at the discretion of your Petite Performers representative. Each circumstance where a refund may be requested is assessed on its individual merits and cannot be guaranteed. On very rare occasions it may be necessary for a Petite Performers representative to cancel a class. If this happens you will be refunded or credited for the class or invited to attend a suitable, alternative class run by your Petite Performers representative. You will be notified of this by either email or phone so please ensure all correspondence details are up to date and correct at all times.
MISSED CLASSES
If a class is missed for any reason you are invited to attend another class as a ‘make up’ session. This does not have to be the same genre as your regular class and can be a great way to try out other Petite Performers classes and styles. Make up sessions must be arranged and agreed with your Petite Performers Franchisee or Teacher ahead of time to ensure there is space in the alternative class. We do not offer a refund for missed classes.
ILLNESS
Please do not bring your child to class if they are unwell and could risk passing this onto other children or the teacher.
DROP-OFF CLASSES FROM 3
All classes from 3 years up are drop-off and Parents and Carers do not stay in the studio during the class. We understand that at this age it can be quite new for some children and their parents or carers but encourage you to help us transition and get to this stage as soon as possible.
PARENTAL PARTICIPATION CLASSES UPTO 3
All classes from 6 months to 3 years require a parent or carer to join in the class and help guide the child through the exercises. Parents and carers are responsible for their children at all times throughout these classes.
CLASS LEVELS
The age groups and levels for all Petite Performers classes has been determined by Head Office. Your child must be enrolled in the correct level class for their age. There are times when our Petite Performers teachers feel it is necessary to ask a child to move up or down a level. This is discussed with the parent or carer first and ultimately agreed by the teacher. Parents and carers must not enrol their child in an alternative class without prior consent from their Petite Performers representative.
ARRIVAL & DEPARTURE TIMES
Please arrive no earlier than 10 minutes before the start of your lesson and leave the studio swiftly after it has finished as there is often another class to follow. Parents and carers of drop-off classes are responsible for their child until the commencement of the class and must not leave the child in the care of the teacher earlier than is necessary.
DISABILITIES
Please give full details of any disabilities or learning difficulties your child may have at the time of booking to ensure safe and effective teaching methods are maintained and your child gets the best possible care and attention throughout their class.
TALKING DURING CLASS
Please refrain from talking and chatting too much during the adult participation classes. If your child is transitioning into a drop-off class and you find you need to be in the room for a few weeks, we ask you kindly to sit at the side quietly, encouraging your child to join in. Children concentrate and are much better in a calm and focussed environment.
DISTUPTIVE & INAPROPRIATE BEHAVIOUR
We kindly ask all children and adults attending any Petite Performers classes to be respectful and courteous to other families and the Petite Performers staff at all times. Should a child or adult become abusive or disruptive, it is the discretion of the Petite Performers representative to ask that person to leave the room and / or premises. We want all our participants to have an enjoyable experience at our school. If your child is uncontrollably upset, we recommend taking them out of the class until they have calmed down.
POTTY TRAINING / TOILET VISITS
We encourage all children who are potty training to attend our classes as normal. Please ensure you take them to the toilet right before the class starts and be on hand to take them during the class should they need to go.
PHYSICAL CONTACT
Please be aware that the nature of dance and drama classes means your Petite Performers teacher may, from time to time, need to have physical contact with your child. You must inform your Petite Performers representative in writing before the start of your first class if you do not wish the teacher to have any physical contact with your child.
FOOD & DRINK DURING CLASS
Food and drink is not permitted in the studio of any Petite Performers school. If your child is taking two classes back to back they may bring water into the studio with them. If children our attending our holiday camps then they must bring water, snacks and lunch with them in a secure lunch box. There will be specific breaks taken where they can eat and drink.
PHOTOGRAPHY, FILM, PRESS RELEASE
On occasions the children may be photographed or filmed during their class for social media, advertising or website purposes. By attending our classes and signing these T’s & C’s you are agreeing to this happening unless you have otherwise informed us in writing.
LOST PROPERTY
Please ensure all uniform and personal property is named clearly. Petite Performers cannot not be held responsible for loss or damage to any personal property.
CLIENT INFORMATION
All personal information held by The Petite Performers Ltd Is treated as private and confidential and used solely by The Petite Performers Ltd and it will not be disclosed or passed on. Under the Data Protection Act 1988, private customers have the right to see personal information held about them. If you wish to exercise this right, or have any related questions about this, please contact Head Office.
INSURANCE, FIRST AID, DBS CHECKS
Each Petite Performers Franchisee is required to have their own Public Liability Insurance to cover themselves and their staff. At least one member of the Petite Performers team within your branch must be First Aid trained and all staff hold up to date DBS checks. Checks are available upon request.
CUSTOMER SERVICE
It is our aim and wish to operate at the highest level of Customer Service at all times. If you are dissatisfied with anything at all please speak directly to your Petite Performers representative who will deal with the situation immediately.
SOCIAL MEDIA
Petite Performers Social Media Policy refers to all social networking sites, video/photo sharing sites, blogs, micro-blogs, wikis, podcasts, forums, instant messaging and geo-spatial tagging (for example, Facebook check-ins). Please see below for our regulations regarding Social Media and feel free to contact our office staff if you have any questions.
Any comments or posts perceived to be obscene, defamatory, threatening, harassing, discriminatory or hateful towards Petite Performers staff, students or families may subject the owner to disciplinary or legal action.
Any content revealing or referring to sensitive studio information is not allowed to be shared online.
Intellectual property laws (for example, music and choreography) must be observed by all studio patrons when posting online.
While affiliated with our studio, (for example, images of your child in Petite Performers uniform) we will not tolerate any posts that are racially, sexually, physically or religiously offensive.
All matters pertaining directly Petite Performers - whether it be fees, scheduling, placements or performance opportunities - may not be communicated via Social Media. We have an open door policy and encourage all communication, complaints and feedback to be communicated to the Petite Performers representative directly.
You may not post photographs / videos that feature Petite Performers staff and children other than your own online without the proven consent of their parent/carer.
ONLINE CLASSES
I, the parent/guardian of my child(ren), acknowledge that in allowing my child to participate in Petite Performers Chiswick online classes, I hereby assume all the risks associated with the performing arts in a non in-person, non in-studio setting. I understand the importance of myself and my child following the instructions set out in this video and I agree to release Petite Performers Chiswick, Petite Performers LTD and it's employees and directors of any and all liability which may arise as a result of my child's participation in virtual activities through Petite Performers Chiswick and Petite Performers LTD. I will keep the faculty informed and not allow my child to partake if injured.
I understand that any sharing of Petite Performers materials and classes are strictly prohibited.
